By James Norman, International business development director Over the past year, countries around the world have dealt with wars, coming out of a global pandemic, a legacy of Brexit, and fuel and food security threats. These factors have and will continue to affect risk — causing shocks on global supply chainsand everyday life. Significant shifts in […]

by Leah Cooper, managing director, global consumer technology Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, automation — having technology tools perform tasks normally done by humans — is presumed to be the answer they’ve […]

Written by Carol ETCHEBARNE, managing director, France Read the French version. Collectively, we are facing a cocktail of events — from a pandemic to the war in Europe and most recently, inflation. These circumstances have created a unique crisis in France that has not been experienced in nearly two decades. While many people are optimistic, […]

By Curtis Anderson – forensic mechanical engineer, P.E. and Christopher Baisch – forensic electrical engineer, P.E. The U.S. veterinarians’ market is booming thanks in part to the growing popularity of animal adoption (and in turn, wider use of pet insurance and expenditure on pet well-being). According to Grand View Research, the U.S. vet market was […]

By Diane Charvat – managing director, consumer claims; and Anne Little – AVP, operations U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries disrupted, ticket holders scrambled to adapt their plans […]

By Steve Crystal, Head of claims fraud – international, Cert CILA APCIP The UK and US insurance markets are well established when it comes to the challenge of tackling claims fraud, but what about the rest of the world? Well, there’s a growing appetite among insurers – those with an international presence, as well as […]

by Curtis Anderson, forensic engineer, EFI Global As the medical imagining sector continues to rapidly grow, so do the risks of malfunction and catastrophic failure in its technology. Imaging equipment manufacturers are the primary service providers for equipment repairs, however, there can be a wide range of warranty exclusions that leave high-repair costs or replacement […]

By Kathy Tazic, managing director client services Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our Imagine 23 list, which highlights topics and trends employers, risk management and human resource professionals, brokers and carriers should watch throughout the year. Imagine […]

Nationwide solution to provide personalised and innovative service for clients DÜSSELDORF, 20 January 2023 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has introduced an expanded loss adjusting offering for the German market. Known in the German market for handling major and complex loss, the programme encompasses claims for all levels […]

Bundesweite Lösung für personalisierte und innovative Dienstleistungen für Kunden DÜSSELDORF, 20. Januar 2023 – Sedgwick, einer der weltweit führenden Anbieter technologiebasierter Schadendienstleistungen sowie integrierter Unternehmenslösungen, hat ein erweitertes Schadenregulierungsangebot für den deutschen Markt eingeführt. Das auf dem deutschen Markt neben dem Bereich TPA insbesondere für die Bearbeitung von Groß- und Komplexschäden bekannte Angebot wird nun durch eine […]

By Mark Buckingham, recall advisor According to our latest European product recall index report, the overall number of recall events in Europe fell 8.8% in the third quarter, compared to Q2. The pharmaceutical sector experienced the greatest decline, registering 25.0% fewer events. This was followed by medical device (at 10.2%), food and beverage (at 10.0%), […]

Written by Chris Mayo – senior vice president, operations | James Paprocki – managing director | Clint Christman – vice president, client services Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process […]

By Mason Bartleson, VP, process design and operational excellence, and Scott Richardson, EVP, property loss adjusting Insurance carriers are continually looking for ways to process claims faster without sacrificing quality and to improve the claims experience for their valued policyholders. Many have turned to the burgeoning field of insurtech but have encountered challenges that include […]

By Ward Arms – forensic electrical engineer, EFI Global and Wes Hansen – forensic electrical engineer, EFI Global Electric vehicles (EVs) are a relatively new mode of transportation in mass production. Using electricity to propel themselves means a new infrastructure is gradually being put into place – one which few are familiar with. It’s important […]

By Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales The COVID-19 pandemic compelled the insurance industry to move quickly and adopt digital, tech-based solutions that could be creatively applied to existing claims processes. While much of this tech – self-service forms, video chat, etc. […]

By Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland If we’ve learned anything from the past few years, it’s to expect the unexpected. Illness can strike at any moment. Accidents happen. Flights are delayed or canceled without warning. Luggage might not arrive at its intended destination. Supply chain disruptions mean products aren’t always […]

By Dr. Paul Peak, vice president, clinical pharmacy Every 10 to 12 minutes. That’s how often we, on average, reach out to grab our smartphones each day. Whether we do so consciously or subconsciously, it equates to between 80 and 110 daily touches of our devices. Smartphones have transformed the way we live, but few […]

By Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a degree or years of experience — putting coding into […]

By John Colquhoun, UK head, EFI Global; Eric Lalli, AVP, Canada, EFI Global; Tonya Scheuerman, forensic consultant, EFI Global Amid global uncertainty and to meet future demands, major investments have been allocated to renewable energy, including wind power. According to the 2021 Global Wind Report, energy supplied by wind has tripled in the last 10 […]

By Lisa Orr, senior human factors consultant and Laura Oslund, senior risk services consultant A core principle in risk services, one of the most effective ways to support employee safety and well-being and control workers’ compensation costs is to prevent on-the-job injuries from occurring in the first place. A population group that presents a significant challenge in this […]

By Chris Bakes, managing director, auto solutions, and Jason Kurutz, director, product management and business strategy Strategic partnerships in the auto damage space provide the opportunity for insurance carriers, appraisers, adjusters, repair facilities, vehicle owners and fleet managers to work toward a shared goal: bringing vehicles back to pre-loss condition. Establishing these relationships early helps […]

By James Norman, International business development director As we navigate reoccurring global events and uncertain times, insurance continues to play a critical role in risk transfer — providing assurance and allowing organizations to continue business as usual. Covers like business interruption (BI), cyber, trade credit and political risk may come to mind. With a greater […]

By Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning (ML) continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice president IT applications and […]

By Laura Delpiano – VP of operations, temporary housing and Mark Della Giustina – VP specialty services, principal building consultant After experiencing a property loss — especially during hurricane season — homeowners have difficulties finding temporary housing that doesn’t impact their normal daily routines. The short-term crunch of finding housing in an area with widespread impact means […]

By Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice As transportation technology progresses, issues of safety, fraud and liability will need continuous monitoring to match the changing landscape. Electric scooters (or e-scooters) are now a familiar sight on UK streets but are new enough that safety and legal […]

LONDON, 9 August 2022 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has named Ady Hall to the role of client director to strengthen its public sector offering in the UK. Hall aims to further develop and shape Sedgwick’s public sector offering, which currently serves clients that include local authorities, […]

By Adam Fisher, chief data officer It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building blocks of a claim file. For data scientists like […]

By Lauren Glover, head of specialist care, UK The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown issues. The benefits of technological developments are tangible, particularly […]

By Adam Fisher, chief data officer The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only begun to tap into opportunities for the future. […]

By Chris Frechette, vice president, liability practice Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). With the proliferation of EVs come new challenges for insurers. Traditional models for underwriting internal combustion engine (ICE) vehicles do not translate. Values, depreciation rates, repair costs and […]

By James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other property […]

By Eric Malterre, chief client officer, international, and James Norman, international business development director From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues to have a ripple effect on the global workforce. While it may feel […]

LONDON, 28 March 2022 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced the strategic hire of Jon Mainwaring as client director for its home emergency division in the UK. Mainwaring will focus on growing Sedgwick’s UK home emergency business and overseeing key accounts for this part of the business. […]

By Jake Carter, Implementation and projects From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and better utilisation of data are front of mind. […]

By Wayne Mitchell, global director, sales and marketing It may seem like everyone you know is driving an electric vehicle (EV) or is planning to buy one in the near future. On the contrary, adoption of EVs in the United States is very low – lower than in other major markets like China and Europe. […]

By Ian Carman, director, UK investigation services Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human intervention. It’s not necessarily machine versus human; in fact, they go hand-in-hand. In sifting through countless claims, forensic imaging analysis […]

LONDON, 8 March 2022 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions announced the strategic appointment of Laura Horrocks as head of fraud technology and intelligence for its UK-based investigation services division. In this role, Horrocks will oversee the development of Sedgwick’s newly integrated counter-fraud solution from Shift Technology to provide clients […]

By Chris Harvey, VP, crisis solution While regulators and business leaders enter the third calendar year of COVID-19, some new challenges are emerging atop the lingering supply chain and service issues brought on by the pandemic. The Biden administration continues to push for more consumer safeguards as medical device recalls rise and regulators consider stricter […]

By Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity remains for automation without building […]

Sedgwick UK is a finalist in three categories for the 2022 UK Customer Service Excellence Awards – Learning and Development, Best Digital Transformation in a Crisis and Best Vulnerable Customer Initiative. Winners will be announced at the awards ceremony on Wednesday 23rd March at Shaka Zulu in Camden, London. For more information visit https://www.customerserviceexc…

By David Stills, senior vice president, carrier and risk practice Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our View 22 list, which highlights topics and trends employers, risk management and human resource professionals, brokers and carriers should watch throughout the […]

By James Norman, International business development director African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance Reporting Standards (IFRS) or International Association of Insurance Supervisors (IAIS) standards. The acceleration within large, emerging […]

By Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards. The current technology is in many […]

By James Norman, International business development director With a young population, strong human capital and large regional insurance hubs, the potential of the African insurance sector is well known. As the second fastest growing insurance market behind Latin America, it has a landscape all its own with established local, regional and international players. But the […]

By Scott Westman, senior vice president, casualty operations The further we get from the start of the pandemic, the more permanent the changes to the world of workers’ compensation become. New industry players have been introduced, business needs have been refined and program practices have evolved. Those who found ways to pivot quickly — while […]

By Chris Frechette, vice president, liability practice Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). While the U.S. lags Europe in adoption, multiple indicators suggest a shift away from many hybrids to more full electrics. There is also an acceleration in projected sales […]

By Lisa Frederick, quality assurance manager, Australia After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and territories with rules equal to or more restrictive than […]

By Diego Ascani, Chief executive officer, Australia With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen before. What might surprise people is […]

By Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out […]

MEMPHIS, Tenn. and CHICAGO – October 13, 2021 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, and CCC Intelligent Solutions Inc. (CCC), a leading SaaS platform for the property and casualty insurance economy, announce a multiyear agreement whereby CCC’s leading mobile and artificial intelligence (AI) claims capabilities will power Sedgwick’s auto appraisal offering and […]

by Chris Harvey, VP crisis solution As regulators, businesses and organizations emerge from the global pandemic, each is struggling to find its path to a new “new normal.” Most are finding it’s a rocky path. Significant questions and uncertainty persist, and reputational risks to companies across all sectors are at an all-time high as consumer […]

By Rich Wirth, Senior vice president specialty operations Prior to COVID-19, risk and underwriting assessments, consultative and specialty services, and safety trainings were primarily completed on-site. But when many businesses shut down in April and May of 2020, physical loss control services saw a dramatic decline. Our wholesale and specialty insurance market clients only incurred […]

By Douglas Dell, vice president and director, Vale Training, a Sedgwick company Recorded video sessions have become a crucial asset to digital learning and many of us have amassed a library of them in the past year and a half. Despite technology stumbles and occasional dog barks, they captured quick summaries of thought leadership and […]

Written by Douglas Dell, vice president and director, Vale Training, a Sedgwick company Your first encounter with paintless dent repair (PDR) may be after a trip to the supermarket or a night of bad weather. Whether your vehicle has a small dent from a shopping cart or severe damage from a hail storm, the results […]

Written by John Brockschmidt, SVP, Pooling; Russ Hocutt, SVP, Ohio TPA Operations; Jody Moses, Managing Director, Public Entities; Frank Pagnatta, SVP, CareWorks Comp In November, the Ohio Bureau of Workers’ Compensation (BWC) agreed to issue $5 billion in dividends to qualifying Ohio employers to ease the financial pressures created by COVID-19. This is the third dividend declared […]

Written by Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services It’s safe to say it’s been a year chock full of surprises — unanticipated events, unforeseen circumstances and some unimaginable outcomes. As we close in on 2021 (and, perhaps hopefully, begin to close […]

As we come to the end of 2020, many businesses will be hoping to put this year firmly in their rear-view mirror. The impact on various sectors caused by the COVID-19 pandemic has sent many businesses to the wall, while others have simply been fighting to keep their heads above water. It is therefore understandable […]