By Diane Charvat – managing director, consumer claims; and Anne Little – AVP, operations U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries disrupted, ticket holders scrambled to adapt their plans […]

By Mark Buckingham, recall advisor For years, the European Commission has been working on a plan to create a circular economy for a more sustainable future. The resulting Circular Economy Action Plan (CEAP), adopted in March 2020, includes several strategic initiatives that would transform the EU system into one that further reduces pressure on natural […]

By Mark Buckingham, recall advisor European consumers have always had a strong interest in health and wellness. But when it comes to vitamins and minerals, are they getting the treatment they deserve? During COVID-19, European’s use of dietary supplements more than doubled — from 31% to 69% — as people sought to boost their immune systems and […]

By Ryan Gooley Counterfeit goods have become increasingly problematic for the consumer product industry as more brands transition from traditional brick-and-mortar to online retail. The rise of counterfeit goods poses both a physical and financial threat, as they’re often made with poor materials or contain dangerous chemicals. Perhaps most alarming, a recent study from the Buy Safe […]

By Mark Buckingham, recall advisor With toys, clothing, medicine, motor parts and food all being pirated, the public is facing a growing global health risk when it comes to counterfeit products. Whilst fake goods often seem like an attractive bargain, they can be dangerous and hold links with organised crime. It is now estimated that 6.8% […]