By Mason Bartleson, VP, process design and operational excellence, and Scott Richardson, EVP, property loss adjusting Insurance carriers are continually looking for ways to process claims faster without sacrificing quality and to improve the claims experience for their valued policyholders. Many have turned to the burgeoning field of insurtech but have encountered challenges that include […]

By Lisa Dalbeth, loss adjuster On 15 January 2022, the Hunga Tonga-Hunga Ha’apai submarine volcano erupted in the South Pacific. It produced one of the largest atmospheric explosions in recorded history, sending a plume of ash into the upper atmosphere. The eruption triggered a tsunami with waves up to 18 metres high washing over nearby […]

By Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster When most people think about preparing for an oncoming hurricane, they picture boarding up windows and replenishing the bottled water and non-perishable food in their home emergency kit. For those of us who work in the Caribbean insurance […]