By Max Koonce, chief claims officer, and David Guaragna, SVP, operations Price increases can be seen across all industries — from food and fuel to construction and manufacturing. When we look at the claims industry, these same factors are influencing costs in workers’ compensation, auto and property claims. Inflation squeezes workers’ compensation Price inflation in both medical care and […]

By Adam Fisher, chief data officer It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building blocks of a claim file. For data scientists like […]

By Adam Fisher, chief data officer The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only begun to tap into opportunities for the future. […]

By Chris Frechette, vice president, liability practice Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). With the proliferation of EVs come new challenges for insurers. Traditional models for underwriting internal combustion engine (ICE) vehicles do not translate. Values, depreciation rates, repair costs and […]

By Eric Malterre, chief client officer, international, and James Norman, international business development director From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues to have a ripple effect on the global workforce. While it may feel […]

By Jake Carter, Implementation and projects From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and better utilisation of data are front of mind. […]

By Diego Ascani, Chief executive officer, Australia With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen before. What might surprise people is […]

Written by Bryon Bass, SVP workforce absence and Max Koonce, chief claims officer As we all reflect on the events that transpired in 2020, now is the time to lean on the lessons learned so we can move forward together. To shed light on the size and scope of claims activity related to the pandemic […]